Terms & Conditions

By using this site (www.gartmornfarm.co.uk) and placing an order you must agree to the terms and conditions set out below. If you do not agree to the terms and conditions when placing an order you will not be able to continue with your order.

If you have any questions regarding your order please contact us before placing your order, either by telephone or email. 

All prices quoted are in pounds sterling and inclusive of VAT where appropriate.

Although we endeavour to keep our website up-to-date at all times, all goods displayed for sale are subject to availability. Should a product you have ordered not be available we will contact you and you will either be offered an alternative or a refund.

All prices shown on our website are subject to change without notice. You will only pay the price of the goods at the time of purchase.

Goods will not be despatched and cannot be collected until paid for in full. We reserve the right to cancel orders that are not paid for in full.

You can make online payments through Stripe. They have secure payment gateway and accept most major credit cards. We do not hold any card details on our website.

For delivery times, rates and areas covered please see our Delivery Page. We will contact you if we are unable, for whatever reason, to despatch your order within your preferred timescale. The delivery timescale is an estimate and is dependant upon product availability. 

Risk of goods passes to you upon delivery of the goods, or if you fail to take delivery of the goods at the agreed time, at the time the delivery was attempted. 

If due to unforeseen circumstances we or the market organisers have to cancel a Farmers market and you have placed an order for collection at that market we will endeavour to make other arrangements but reserve the right to either cancel your order or change it to another date, whichever is more suitable for you. 

With the exception of Christmas orders, if you wish to cancel or change your order please let us know within 24 hours of collection or despatch. Where necessary you will be refunded within 14 days to the card that was used to place the order. Any changes are subject to availability.

If you wish to cancel a Christmas order this must be done no later than 18th December, the card on which the goods were purchased will be refunded less £10.

After the 18th December no refunds can be given.

If you wish to change your Christmas order this can be done up to two days before despatch or collection, subject to availability.

If you are unhappy with any of the goods supplied, please firstly contact us to discuss the matter. We may require the goods to be returned to us and this must be done within the use by date of the goods. If we find that the goods are not up to the standard we ourselves expect then we will issue a refund for the full amount including delivery and return cost, where the return cost will be no greater than the delivery cost. Failure to either be able to return the goods or provide any evidence that we may require including your order number and seq number from the label may compromise any possible refund. All refunds are at our discretion and we will issue a refund within 14 days of of an agreed refund amount to the card on which the goods were purchased. 

We will not be liable to you or a 3rd party, for any losses, costs, damages or expense incurred for any failure in the supply or delivery or any damage or defect to the goods supplied or delivered that is caused by circumstances outside our reasonable control. This includes but not limited to, acts of God, adverse weather conditions, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer systems, shortage of goods or failure of the carrier.

To fulfil your order we will require your name, address, telephone number and email address. We do not disclose any personal details to third parties other than the courier company for delivery purposes.

Cookies are used to keep a track of the items you have added to your shopping basket, they do not give us access to any information about you other than the information you have shared with us.